From retainers to Settlements.
Since 2006, we have established specialized call centers trained explicitly in various facets of the Mass Torts space.
OBTAINING SIGNED RETAINERS and COMFIRMATION OF LEGITIMACY OF RETAINERS SOLD TO OUR CLIENTS BY THIRD PARTIES.
Our dedicated teams of interviewers and research analysts from our skip trace departments, approach the clients emphasizing accuracy and clarity. We confirm the specific illness to match the related product. We thoroughly explain the concept of contingency, introduce the law firm and ensure that the terms of the contract are clearly communicated, thereby setting the groundwork for a successful partnership with the law firm.
CALL CENTER TO LOCATE UNRESPONSIVE CLIENTS:
Our specialized call centers interviewers collaborate closely with our skip trace departments’ research analysts to locate unresponsive clients; facing unique challenges in doing so. Convincing family members and associates of our legitimacy can often be an uphill battle, as skepticism about our intentions is prevalent in today’s environment, many individuals harbor concerns about potential scams, and assume their family member is in trouble when a law firm is named, leading to reluctance in providing any information about their loved ones.
QUESTIONNAIRES AND MEDICAL FACILITIES to collect Missing POUs and POIs?
We have call centers to aid your clients’ fill out your questionnaires and the forms to list medical facilities to obtain POUs and POIs. We are equipped with very compassionate callers to hold their hand and cry with them when needed as they tell us their horrific stories and we help them fill out their documents.
Depending on the case we handpick our callers. We had an Invokana case where the husband signed with the law firm and was unresponsive since he now had Alzheimer’s. We found his wife who did not want to continue because her husband woke up every morning screaming horrified that he was missing 2 legs. We have successfully completed thousands of cases just like this one. The Boys Scouts case questionnaires was by far, the most difficult case to date.
MEDICAL FACILITIES
At CMTAS, we recognize the critical role that compassionate communication and support play in navigating the complexities of obtaining POUs and POIs especially within the medical realm. Sometimes doctors and facilities are hesitant or drag their feet for a host of reasons. Afraid of liability, not enough personnel, facility and pharmacy are 2 different entities, the client’s name was different when they used the facility, facilities were destroyed or closed down. We encountered so many reasons in the last 20 years of experience, from run of the mill cases to the very difficult cases.
MULTILINGUAL INTERVIEWS (like The LA fires)
We have agents that speak different languages, a good example is The fires in California, where some neighborhoods are predominantly Asian, Middle Eastern, or Hispanic; and many of those families don’t speak English at all.
We have call centers for mesothelioma, which are completely different. Because not only is the client dying within that year, and they know it; but we also have to have knowledgeable investigators in the products that cause mesothelioma if we need to fill out questionnaires.
We have agents trained specifically to speak to unresponsive clients depending on their case. Like boy scouts or Catholic Church or sharedrive cases (by far the most difficult cases) they require specialized agents.
We have different training for agents that speak differently to Talc clients who have ovarian cancers or young women that used contraceptives that caused blood clots and had strokes. Or women with transvaginal mesh, and hernia mesh. I could go on, but the bottom line is each case is different and requires different training.
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Call us: (888) 882-6827.